Privacy Policy
This Privacy Policy explains how Brigade Cleaning & Supplies Services Pte Ltd (UEN 197502184D) (“Brigade”, “we”, “us” or “our”) collects, uses, discloses and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”). It applies to our website at brigadecleaning.com (the “Site”) and to dealings with us in connection with our services.
By accessing or using the Site, submitting an enquiry or otherwise providing personal data to us, you acknowledge that you have read and understood this Policy and consent to the collection, use and disclosure of your personal data as described here. If you do not agree, please do not use the Site or submit personal data to us.
1. Personal data we collect
We may collect personal data that you provide or that is generated through your interactions with us, including:
- identity and contact details (e.g. name, mobile number, email address);
- information about your premises and requirements, and any details you choose to include in an enquiry, message or quotation request;
- correspondence and records of your communications with us; and
- technical information automatically logged by our hosting and service providers (e.g. IP address, browser type, date/time of access).
2. How we collect it
We collect personal data when you complete a form on the Site, contact us by phone, WhatsApp, email or messaging, engage our services, or otherwise interact with us. Enquiries submitted through the Site are processed and stored by our website and form-handling providers on our behalf.
3. Purposes for which we use personal data
We may collect, use and disclose your personal data for purposes including, without limitation:
- responding to and following up on your enquiries and requests;
- assessing requirements, preparing quotations and providing, performing and administering our services;
- managing our relationship with you, billing, payment and record-keeping;
- operating, maintaining, improving and securing the Site and our services;
- where you have consented, sending you information about our services, offers and updates;
- complying with applicable laws, regulations, codes of practice and lawful requests by public authorities; and
- protecting and enforcing our legal rights and interests, and managing or defending claims.
Where permitted under the PDPA, we may collect, use or disclose your personal data without your consent (for example, on the basis of deemed consent, the legitimate interests exception, or as otherwise authorised or required by law).
4. Consent
By providing your personal data to us, you consent to our collection, use and disclosure of that personal data for the purposes set out in this Policy and for purposes notified to you at the time of collection. Where you provide us with personal data of any third party (for example, another occupant or contact person), you represent and warrant that you have obtained that individual’s consent for us to collect, use and disclose their personal data for the relevant purposes.
5. Disclosure of personal data
We do not sell your personal data. We may disclose your personal data to:
- our employees, crew and authorised representatives who need it to carry out the purposes above;
- third-party service providers and data intermediaries who process personal data on our behalf and under our instructions (e.g. website hosting and form services, IT, communications, payment and professional advisers), subject to appropriate obligations of confidentiality and protection;
- sub-contractors engaged to deliver services you have requested; and
- any person or authority where disclosure is required or permitted by law, or to establish, exercise or defend our legal rights.
6. Transfer of personal data outside Singapore
Some of our service providers (including our website and form-handling providers) may store or process personal data on servers located outside Singapore. Where we transfer personal data overseas, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA. By using the Site and submitting personal data, you consent to such transfer and processing.
7. Accuracy of personal data
You are responsible for ensuring that the personal data you provide to us is accurate, current and complete, and for informing us of any changes. We are not responsible for any loss or consequence arising from inaccurate, incomplete or outdated personal data that you have provided.
8. Protection of personal data
We make reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot and do not guarantee its absolute security, and any transmission of personal data to us is at your own risk. To the maximum extent permitted by law, we are not liable for any unauthorised access to, or loss, misuse or alteration of, personal data that occurs despite our reasonable security arrangements.
9. Retention
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws. When personal data is no longer required for any legal or business purpose, we will take reasonable steps to delete or anonymise it.
10. Access and correction
Subject to the PDPA, you may request access to, or correction of, the personal data we hold about you, or information about the ways in which it may have been used or disclosed, by contacting our Data Protection Officer below. We may require you to verify your identity, may charge a reasonable fee for an access request (and will inform you of the fee beforehand), and may decline a request to the extent permitted or required by law. We will respond to your request within the timeframes required under the PDPA.
11. Withdrawal of consent
You may withdraw your consent to our continued collection, use or disclosure of your personal data by giving us reasonable notice in writing to the contact below. Please note that withdrawing consent may mean we are unable to continue providing our services to you, respond to your enquiry, or fulfil existing arrangements, and may not affect processing already carried out or processing that we are otherwise entitled or required to perform under applicable law. Withdrawal of consent does not affect our right to retain personal data where permitted by law.
12. Cookies, analytics and website data
The Site may use cookies or similar technologies, and our service providers may log technical data, to enable the Site to function, to maintain security and to understand usage. You can configure your browser to refuse cookies, although some features of the Site may not function properly as a result.
We also operate our own first-party website analytics, hosted on our website infrastructure, to understand how the Site is used. This does not use advertising cookies; it records information such as your IP address, an approximate location derived from it (for example country and city), the pages you view, referring website, browser/device information and the amount of time spent on the Site. We use this information for security, to measure and improve the Site, and for our legitimate business interests. We do not use it to identify you personally beyond what is described in this Policy, and we do not sell it.
13. Third-party links
The Site may contain links to third-party websites or services (for example, WhatsApp). We are not responsible for the privacy practices or content of those third parties, and this Policy does not apply to them. We encourage you to review their privacy policies.
14. Limitation of liability
To the fullest extent permitted by law, and except for our obligations that cannot be excluded under the PDPA, Brigade shall not be liable for any direct, indirect, incidental, special, consequential or punitive loss or damage arising out of or in connection with the Site, this Policy, or the collection, use, disclosure or processing of personal data, whether based on contract, tort, negligence, statute or otherwise. Nothing in this Policy excludes or limits any liability that cannot be excluded or limited under applicable law.
15. Changes to this Policy
We may amend, update or replace this Policy at any time at our sole discretion. Any changes will be effective when the revised Policy is posted on the Site. Your continued use of the Site or continued provision of personal data after any change constitutes your acceptance of the revised Policy. Please review this page periodically.
16. Governing law
This Policy is governed by and construed in accordance with the laws of Singapore, and you submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with it.
17. Contact & Data Protection Officer
If you have any questions, requests or feedback about this Policy or your personal data, please contact our Data Protection Officer:
Data Protection Officer
Brigade Cleaning & Supplies Services Pte Ltd
801 French Road, #02-35, Singapore 200801
Email: johntan@brigadecleaning.com.sg
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